What our customers are saying…

Great service, highly recommended

We were really happy with our choice in New Zealand Heat Pumps. Great service with good communication, clear explanations of our options and tidy installation of our new air conditioning units. I would highly recommend them!

Natalia – March 2024


Thank you for the wonderful service your company provided! My god, quoted on Tuesday, installed Saturday. Outstanding! Great heat pump.

J Brennan – Christchurch

The extra mile

AMAZING service, great installation and advice. They went the extra mile for is and it was very much appreciated. Thank you.

Lara Ryan

A great deal of professionalism

Excellent service and advice from Cindy in the office and Aaron on site. Our system was installed with a great deal of professionalism from Aaron. Polite, tidy and efficient work. I would highly recommend.

Paula Jones

Very professional

Excellent job installing my second hand heat pump. Very professional.

Al Dunn

Everything went smoothly

Very happy with the friendly professional service we received from Cindy and Aaron, from first contact through to installation. Aaron helped us pick the right system for our house and within our budget and everything went smoothly. Highly recommend these guys.

Desiree van der Dussen

Brilliant company to deal with

We’ve used New Zealand Heat Pumps on multiple occasions, for installation and servicing. Brilliant company to deal with. Highly recommend.

Chris Coxon

Fantastic service from start to finish!

Fantastic service from start to finish! Thanks to Aaron and team right from the start of the process in quoting through to installation of our new Mitsubishi heat-pump. Aaron was thorough and provided us un-pressured guidance in selecting the right model for our home. From the time we accepted quote to installation was only a matter of days and installation was smooth and efficient. The completed installation was better than I expected, very professional, tidy and leaving no mess whatsoever. Thanks Aaron, we are very pleased with the heat-pump and your professional manner.

Scott & Sarah Saunders

Look no further

Okay, person reading this review: look no further, you’ve found your people. These guys were recommended to us, and I can see why! Communication was awesome and so accommodating (really made it easy), the whole team were brilliant, and the installation was a TOTAL BREEZE. We LOVE our new heat pump – it’s powerful, somehow actually looks good, and the whole process was super easy. As new homeowners, we’re pretty wary of getting ripped off and something costing us a fortune, but you’re in really safe hands with New Zealand Heat Pumps. I’ll be raving about them for years to come. Thanks team!

Sally Knox

This is the company to use

From the very beginning when I rang up to enquire about choosing a new heat pump, through to it being installed today, I encountered only politeness, excellent communication and efficiency. The installer even vacuumed up after himself and cleaned the wall around the heat pump. The overall service was above and beyond and I would recommend NZ Heat pumps to anyone. I wasn’t expecting the gift of hot chocolate and marshmallows either! That was so lovely. This is the company to use. Fantastic!!

Keryn Keelty

Spic and span!

Thank you for your excellent service. We were most impressed with the way your installers cleaned up after fitting our heat pump. In our experience many trades people just leave everything for us to clean up and it was a great to have it all left spic and span. We will certainly deal with you again if fitting another heat pump and we will recommend you to our friends.

Best wishes, David

10-out-of-10 from Derek

From the first contact we experienced excellent communication. The quote was well inside our budget and the heat pump was where we wanted it. It’s worth mentioning that other installers (other companies) refused to put it where we wanted or they were going to charge a lot more. The workmen were on time and were very professional and quick. They cleaned up after themselves and did a great job. 10/10. We are really happy and wish there were this level of service in more businesses that operated too.

Derek Smith

One of the best investments I’ve made

New Zealand Heat Pumps gave me the right, honest and great price that you can find in the market. The delivery and the job were super fast and perfectly executed. We were more than happy with the quality of installation. My house was left in excellent condition, clean and tidy, with no impact or damage to our home – this had been one of my worries. Both installers did everything very well and very patiently replied to all my questions about the product. My friends that I have referred you to have thanked me for the opportunity to have their ducted systems installed by New Zealand Heat Pumps, transforming their homes also.

Paola – Cashmere

Thrilled with my Fujitsu’s performance

We’ve just had a heat pump installed as a replacement for our night storage heater, which was damaged in the earthquake. So many times you hear that a product has not performed as expected and that the installer was not up to the high standard you were expecting. I would like to thank New Zealand Heat Pumps for the selection of a Fujitsu heat pump to replace this heater, and I must say how thrilled we are in the performance of this unit. Also thanks to the tech, who worked in the rain and cold weather to ensure the job was completed on time. Who would do this? Thank you for a job well done.

Ron – Huntsbury

We had chosen the right company

Just wanted to pass on our thanks for the fantastic job New Zealand Heat Pumps carried out when you installed the ducted heat pump system in our new home. The whole process was completed in a very professional and helpful manner. We appreciated the considerable time spent explaining all the different options available to us. Your advice in relation to the outside unit placement, key pad positioning and internal vent placements, resulted in a system which is unobtrusive and in harmony with the layout and design of our house. Your obvious technical knowledge when installing the system gave us confidence that we had chosen the right company for the job. We have found the ducted system to be fantastic, warm in the winter and cool in the summer. We would certainly have no hesitation recommending you and your company to anybody considering having a heat pump installed.

David and Katrina – Fendalton